Attorneys How Take Good Care of Your clients

Cincinnati Attorney Talks on Client Care

Most of the information being passed to attorneys these days is how to get clients. But the most important thing for an attorney to think about and act on is taking care of the clients you have. So what does it mean to take good care of a client. You only need to look from a client's perspective to know what's necessary.

1. Personal Attention

A client wants to know that you care about them and their case. You show that you care when you give them personal attention. The number one thing is communicating with your client about their case. You must return their phone calls promptly. This is the number one thing you here from people that call looking for help when they already have an attorney. So return those phone calls the same day if possible , but no later than the next day. Just think about when you call your doctor's office. Don't you expect comminication back that same day.

2. Explaining the process

Take time with your clients in the initial meeting and in other conversations to explain the process. Sure you can't anticipate every twist and turn and all the time frames. But at least try to give some general parameters about what to expect and how long things can take.

3. Keep them informed about what you are doing

You might be working as hard as you can on a client's case , but if they don't know what's going on they make think nothing is happening. It's good practice to copy them on any thing you send out about their case.

4. Put each case on a tickler system

These reminders that come up help you keep moving your client's case forward. You want to solve their promblem as quickly as possible, not prolong it.

by Cincinnati personal injury accident attorny Anthony Castelli. Call 621-2345 today to speak to Tony for free about your questions

Read More

The Best Cincinnati Personal Injury Trial Attorney I Knew

Walter Beall - The Best Cincinnati Personal Injury Trial lawyer I Ever Knew

I first met Walt when I was looking for a job as a law clerk. I saw a job listed on the school bulletin board at Chase college of law. It was 1978. I thought I wanted to be a criminal lawyer. Walt told me that his law practice dealt with personal injury victims rights. People that were hurt by the negligence of another. He said that once I got to know the business I would really like it.

I was damn lucky he hired me. And he was right, I really enjoyed the challenge, the showmanship, standing up in front of a jury advocating for someone seriously injured or for a family that lost a loved one. Fighting big insurance for the little guy. I was lucky enough to carry Walt's bags around and learn the trade of personal injury trial lawyer.

So what made Walt so great. There were many things. He cared about his clients, he listened to them with patience and compassion. Then he taught them about their case.
And then he would go into Court and teach the jury about their case. Walt would tell their story in a straight forward and compelling fashion. He believed every word he said and the jury believed it to.

He was a fearless litigator, though I know the pressure of litigation was intense. And he felt it , although it rarely showed. Walt was not afraid of hard work . His definition of a trial lawyer was a person covered in sweat from working so hard.. He taught me that preparation was the key to successful settlement or succesful verdict.

I remember a wrongful death and severe burn case he had against 5 defendants. All his opponents were highly skilled insurance lawyers. It didn't seem like a fair fight 5 against 1, plus one green behind the ears law clerk. But he would roll up his sleeves and go to work with such presence and intensity that he could command the whole room .

I once saw him go into Court in a wrongful death case. I did not see how he had a chance at winning it. I doubt any lawyers would have taken the case. The only witness was the defendant. But Walt developed a theory against the defendant that he believed in. And he sprung it on the defense as he crossexamined their expert. The expert's anwswer to Walt's theory was so ludicrous that the insurance company settled that night.

Walt was a lawyer's lawyer. He was honest with friend and adversary. He had a great sense of humour. He did not gloat in victory. But he agonized in defeat. I saw him loose a trial once and it nearly killed him. He blamed himself. But there was nothing he could have done better or different. Every trial lawyer knows the pain of a defeat, especially the ones with the guts to take the difficult case. It's the getting back up that makes one a great trial lawyer. It's the ability to gamble their time and money for an uncertain, but believed in result. It's the desire for justice and a belief that all are created equal and entitled to life , liberty, and the pursuit of happiness.

Walt died in 1983 at 55 years old from a heart attack. I believe in part because he fought with all his heart for his clients. He took their problems on his shoulders. He was their Robin Hood, their hero.

I am fortunate enough to have two heros in my life. My father, a WWII decorated hero and Walt. I am who I am and owe what I have to those two men . I pray everyday to have their strength and humility.

Read More